Shipping Policy

At Swimwear Crew, we understand that when you order a new swimsuit, you want it to arrive in time for your vacation or your next sunny getaway. We are dedicated to providing a seamless shopping experience from the moment you browse our collections at swimwearcrew.com to the moment your package arrives at your door.

Please read the following policy to understand how we handle shipping and delivery.

1. Order Processing

When you place an order with Swimwear Crew, our team works diligently to prepare your items for shipment. We strive to ensure that every swimsuit is carefully inspected and packaged with care to maintain its quality during transit.

  • Business Days: Our warehouse operates during standard business days. Orders placed on weekends or public holidays will typically be processed on the following business day.
  • Confirmation: Once your order has been processed and handed over to our shipping partners, you will receive a notification. This ensures you know exactly when your package is on its way.

2. Shipping Destinations

We are proud to bring the style and comfort of Swimwear Crew to customers around the globe. We currently ship to addresses worldwide. Whether you are located in a bustling city or a remote beach town, we aim to get your swimwear to you efficiently.

Please ensure that the shipping address you enter at checkout is accurate and complete. While we do our best to assist our customers, incorrect address information provided by the buyer may result in delivery delays or lost packages.

3. Tracking Your Order

We believe in transparency. Once your package has left our facility, you will be provided with the necessary information to track its journey.

  • Tracking Updates: You can monitor the status of your delivery through the carrier’s website.
  • Delivery Attempts: If a delivery attempt is made and you are not home, the carrier will usually leave a notice with instructions on how to reschedule or pick up the package.

4. Customs, Duties, and Taxes

For our international customers, please be aware that shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country.

  • Buyer Responsibility: These charges are the responsibility of the recipient. Swimwear Crew has no control over these fees and cannot predict what they may be, as they vary from country to country.
  • Customs Regulations: We recommend checking with your local customs office prior to ordering to understand any potential costs.

5. Shipping Restrictions

While we ship to most locations, there are certain restrictions imposed by shipping carriers that we must adhere to.

  • P.O. Boxes: Some shipping methods may not deliver to P.O. Boxes. Please ensure you provide a physical street address if possible to avoid delivery issues.
  • Freight Forwarders: We generally do not accept responsibility for packages shipped to freight forwarders. Once the package is delivered to the forwarder, it is considered delivered.

6. Lost or Stolen Packages

Swimwear Crew is not responsible for any packages that are marked as “delivered” by the carrier but are subsequently lost or stolen.

  • Carrier Liability: Once the carrier confirms delivery, the risk of loss or theft passes to the customer.
  • Non-Delivery: If your tracking information shows that your package was delivered but you have not received it, we recommend checking with your neighbors or your local post office.

7. Changes to Shipping Address

If you realize you have made a mistake with your shipping address, please act quickly.

  • Corrections: We can only attempt to correct addresses if the order has not yet been processed or shipped. Once the package is in the hands of the carrier, we cannot guarantee that the address can be changed.

8. Force Majeure

We are committed to getting your order to you on time. However, Swimwear Crew is not responsible for delays caused by events beyond our control. This includes, but is not limited to:

  • Severe weather conditions or natural disasters.
  • Customs delays or regulatory holds.
  • Strikes or logistical disruptions affecting our shipping partners.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please visit our Contact Us page on swimwearcrew.com. We are here to assist you and ensure you have the best possible experience with our brand.