Return Policy

At Swimwear Crew, your satisfaction is our top priority. We want you to love your new swimwear and feel confident in your purchase. However, we understand that sometimes an item might not be the perfect fit or match your expectations. We have designed our Return Policy to be transparent and fair, ensuring a smooth process for you.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. We want to ensure that every item we resell is in pristine condition. Therefore, the following criteria must be met:

Unworn and Unwashed: The swimwear must not have been worn, washed, or altered in any way.
Original Tags: All original tags and labels must be attached.
Hygiene Liners: For health and hygiene reasons, the protective hygiene liners in the bottoms must be intact and undisturbed. We cannot accept returns on swimwear where the hygiene liner has been removed or tampered with.
Packaging: The item should be returned in its original packaging if possible.

Non-Returnable Items

There are certain types of items that cannot be returned due to their nature. These include:

Final Sale Items: Any items marked as “Final Sale” or “Clearance” at the time of purchase are not eligible for return or exchange.
Gift Cards: Digital and physical gift cards are non-returnable.
Personalized Items: Any custom-made or personalized swimwear cannot be returned unless it arrives defective.

How to Initiate a Return

We have streamlined our return process to make it as easy as possible for you.

Visit Our Website: Go to swimwearcrew.com and log in to your account to access your order history.
Select the Item: Locate the order containing the item you wish to return and select the “Return Item” option.
Follow Instructions: Follow the on-screen prompts to generate a return authorization.

Please note that you will be responsible for the costs of shipping the item back to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need a different size or color, the fastest way to get what you want is to return the item you have and place a new order for the desired item. This ensures that you secure the new item immediately, rather than waiting for the return process to complete.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

Notification: We will notify you of the approval or rejection of your refund via email.
Processing Time: If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment.
Timing: Please allow your bank or credit card company a reasonable amount of time to post the refund to your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us through the inquiry form on our website.

Damaged or Defective Items

We take great pride in the quality of our products. However, if you receive an item that is damaged or defective, please contact us immediately. We will work with you to resolve the issue and ensure you receive a replacement or a full refund.

International Returns

For customers returning items from outside the country of purchase, please be aware that you are responsible for any customs duties, taxes, or fees associated with the return shipment. We cannot reimburse these costs.

We hope this policy provides you with the confidence to shop at Swimwear Crew. We are dedicated to helping you find the perfect swimwear for your next adventure. Thank you for choosing us.